The New York Public Service Commission (NYPSC) regulates all rates with National Grid, which means that your rates will never change unless NYPSC has determined that actual costs of doing businesses have changed for National Grid. Most residential customers are charged under the SC1 rate classification with National Grid. Your National Grid bill contains charges divided up by delivery, supply, and taxes. Be sure to look at your ESCO's contract conditions for specific instructions. In order to avoid early termination fees with your ESCO, which are common, you may need to notify your ESCO that you are moving 30 days or more in advance. A technician will need to come to your home for natural gas customers, to get an accurate reading of your meter for your final bill. If you are moving out of National Grid service area, you will need to call customer service at least 3 days in advance to be sure that service is turned off in time. 24 hours a day, every day 911 or 1-71 Email Us Account Questions/General Support Report Energy Theft Call Us Monday-Friday, 8:00am-8:00pm 1-71 Service in English & Espaol. You will have the opportunity to choose between variable and fixed rate plans with most ESCOs, however we recommend fixed rate plans across the board. Most ESCOs will not charge a fee to open a new account, but you should be aware of other common contract terms. Supply, or the cost of energy you consume and customer serviceĪll National Grid customers have the right to choose their own Energy Supply Company (ESCO) for their supply charges, and possibly save.īe sure to set up your National Grid account before deciding on an ESCO, since your ESCO will need your National Grid account information to coordinate service.Delivery, or the cost of getting energy to your home.

National Grid automatically provides the following services: National Grid is your local utility in Staten Island, meaning they are your default provider of natural gas and/or electricity. You can reach National Grid customer service at 1-80, from Monday - Friday, 7:00 AM to 5:00 PM. The Street Name field should only contain the street name, such as 'Main'. You will need to provide information including: If you are moving into a new home in Staten Island, you will need to call National Grid's customer service line or visit your local office about 7 days before your move in date to set up national gas and/or electricity service. Other Nearby National Grid Offices Signing up for National Grid Service in Staten Island You can reach your local Staten Island office at 1-80. The Staten Island office is open from 9:00 AM – 5:00 PM, Monday to Friday. You can speak to a National Grid customer service representative in person to resolve issues with billing, nautral gas or electricity service, and more at their Staten Island location.

Signing up for National Grid Service in Staten Island.

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